UK orders are shipped via Royal Mail First Class Signed delivery, typically arriving within 1-2 working days. Please note that we are not liable for any orders lost during the postal or delivery process.
International orders are sent via Royal Mail tracked delivery, with an estimated delivery time of up to 10 days.
Important: We do not offer reshipping or refunds for international orders that are seized by customs or lost in transit.
For orders to Australia, Canada, and New Zealand, we use slower mail services. Unfortunately, reshipping is not available for these countries.
After placing your order, you’ll receive an email confirmation (without a tracking number). If you haven’t received your order within 7 days in the UK or 14 days internationally, please contact us so we can investigate.
Estimated Dispatch Times: We strive to dispatch orders on the same day, excluding weekends.
You can complete your order via Direct Bank Transfer. After placing your order, you will receive an email with purchase details and payment instructions. If you don’t receive this email within 25 minutes, please contact us at [email protected].
Payment Guidelines:
Funds typically clear within 24 hours, but international transactions may take 2-5 days. Orders are shipped only after payment has cleared. If you need international transfer details, please reach out to us.
We accept payments via Bank Transfer, MG, WU, PP (terms apply), and Cash Deposit at the bank. Detailed payment instructions will be provided in your order confirmation email.
To avoid delays, ensure that the name on your payment matches the name on your order. If using a different account name, please send us a screenshot or notify us via email.
If your package is marked as delivered but not received, please contact the courier to raise a dispute and obtain a “denial of service” receipt. Once you provide us with this receipt, we will reship your order.
Security and Privacy: Your security is important to us. We do not store personal information for more than two weeks, except tracking numbers, which are kept for five weeks. We never share your personal information with third parties.
Products Damaged in Transit: If your order arrives damaged, we apologize for the inconvenience and will replace any damaged items.
Return Policy: While we generally do not accept returns, we are dedicated to addressing any issues you may encounter. Please contact our customer support team for assistance.
Quality Assurance for Pharmaceutical Products: Our product images are for illustrative purposes only, and the actual items may vary in appearance. However, all products meet UK NHS pharmacy grade quality standards to ensure your safety and satisfaction.